"One of the best customer service experiences I've had! Not only do they have a really unusual, beautiful selection of frames and glasses (quite expensive, but then again, you get what you pay for, don't you?), they are also very helpful.
Long story short, my toddler decided that my 600 pound pair of glasses is a better toy to bang than his plastic tractor. It wouldn't have been as painful if I hadn't come to London (live outside) to give birth in a particular hospital. Packing for "God knows how long it will take" meant no spares. So there's me, 4 days before my due date, on Sunday, waddling to the opticians the glasses were bought from in vain hope. Not only did I receive the glasses, shiny and beautifully fixed up, I received them a day before my due date, and they didn't charge me a penny. They didn't have to get it fixed so soon, the spare parts needed would have been travelling for another week or two, but they went out of their way and found something they had in stock to replace it with.
Four days later, I had my second baby boy, and didn't have to fiddle with scratchy lenses or suffer borderline blindness in the hospital. This review might sound over the top, but in these days of "Oh, you don't save all your receipts for years and years? Not my problem then" or "nothing to do with us, go to this and that address" it's so rare to get quick answers and actual help. Thank you."
--Barbora Wright